Redesigning the deposit flow for a crypto exchange to increase conversion — the key revenue metric.
The primary goal was to increase deposit conversion — the key revenue metric for the exchange. Every percentage point improvement in the deposit flow directly translated to revenue growth.
Secondary objectives included improving the mobile experience and strengthening the overall brand presence. But the deposit flow was the core focus — it was where the business lived or died.
I worked as an embedded product designer, fully integrated into the product team. This wasn't a handoff-based workflow — I was involved in every decision, from strategy to pixel-level execution.
My day-to-day included:
The work was focused squarely on the deposit flow — the most critical path in the product. I took a systematic approach:
Every design decision was tied to a hypothesis, and every hypothesis was tested. This wasn't about making things look better — it was about making the flow convert better.
The redesigned deposit flow is still in production today.
Longevity in a fast-moving crypto product is a strong signal — the design held up through market cycles, team changes, and product iterations. That doesn't happen by accident.
It means the solution was grounded in real user behavior, not trends. It was flexible enough to accommodate change without requiring a rebuild. And it was simple enough that new team members could understand and maintain it without the original designer present.
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